在数字世界里，商务电话不会停止响个不停

伊莎贝尔Huitric

2022年2月15日

While major changes have taken place in the communications landscape over the last few years, 台式电话的需求保持不变.

全球的公司都在使用 桌子上的手机 作为他们日常交流的主要方式. The office phone system represents an easy-to-use and efficient tool, to streamline communications between an organisation and the end customers. Business phones are always on and ready to use, with 可靠的 availability and audio quality. 它们有助于保持团队之间的Contact.

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And t在这里 are moments in everyone’s life w在这里 we naturally still turn to the desk phone, regardless of what other communication methods might be available. In emergency situations when we need to connect with someone immediately, 商务电话提供快速, 可靠的, 确保通信安全.

我只是想找个人说话

Today, 桌子上的手机 have an important role to play in many businesses. 在医院, professionals need always-on devices which allow them to reach people and be reached at any time. Enterprises need welcome desks to help organise conversations, and customer service enterprises rely on phones for booking and managing appointments. Even government institutions rely on 桌子上的手机 for secure, wired connections.

For some businesses the desk phone is vital to keep things running. 值得注意的是，在许多商业环境中, the desk phone continues to be the go-to solution for interactions requiring a human connection. When we pick up a phone, it’s because we want or need to connect with someone. 例如, 如果有人想知道为什么他们没有收到物品, 或者他们需要服务支持, 他们想要高质量的, 可靠的, 对话中的人际关系.

现实情况是，台式电话正在演变成一种高价值的电话, customisable solution for critical and specific business communications.

一个不断发展的故事

T在这里 are still emerging countries w在这里 TDM is still present, and these companies rely on access to the desk phone to build their communication strategy. 尽管工作场所正在数字化发展, not all businesses today are made up of remote workers and hybrid models.

Emerging countries include a large part of fast-growing companies for which the technology aspect must evolve. For these organisations, it is strategic to leverage existing assets. Desk phones that can connect indistinguishably to TDM or IP are valuable. 向IP的过渡, 有了它, 远程工作者特性和对云的访问, is simple as hybrid TDM/IP 桌子上的手机 will not need to be replaced. This will result in limited impact on the business and on users’ communication experience.

在某些情况下，如果部署了 统一通信(UC)解决方案 对用户来说是否复杂, the desk phone can be a valuable dedicated device to supplement and enhance the overall UC environment, particularly for people who want simple tools and who would prefer to continue using a simple, straightforward device with specific buttons and features for dialing and managing calls.

桌面电话也可以用作通往办公室的入口 物联网(物联网) environment and offer other features for customers including helping to operate more disruptive tools and improving workflows.

展望未来

We’re definitely not heading towards a future w在这里 we’re likely to see the death of the desk phone any time soon. However, the devices we use in business environments are likely to become more refined. Desk phone vendors need to continue experimenting with ways to make their tools more valuable, 包括实现智能解决方案, 人工智能(AI), 并将便捷性融入到桌面电话技术中.

桌面电话正朝着提供更多专业知识的方向发展, 比如做私人助理, 以及整合语音文本和人工智能等功能. 另外, t在这里 is likely to be disruptive technology available through these devices, 例如接入物联网.

现实是，在今天的数字世界里, 许多企业依靠台式电话来运作, while others integrate them into their digital transformation strategy, and some businesses opt to keep just a few of them to ensure they can answer incoming calls.

Desk phone solutions are required for all types of businesses and industries. At Alcatel-Lucent Enterprise, we believe the desk phone has a long and bright future. 了解更多关于 啤酒DeskPhones 专为数字时代设计.