CPaaS: Changing the communications landscape

卢多维奇勒克莱尔

2019年1月3日

CPaaS enables new digital services and applications that help businesses connect people, 事物和过程, faster, easier, 而且更安全.

Connecting and communicating is easier than ever before. In fact, most people in the business community agree that the way we connect and communicate has changed over the last few years. A recent survey untaken by Wainhouse Research revealed that an over whelming 84% of respondents indicated that they have experienced change over the last five years.

Communications: the corner stone of a successful digital transformation

Digital transformation provides a path for businesses to convert legacy ways of connecting with people, things, 和过程和发展到新的, 更快的数字服务, 更容易使用, 更便宜的, 更安全. It lets companies adopt new applications and services that make connecting easier and provide alternate ways to reach out and maintain client relationships.

A hybrid cloud solution that lets companies use existing investments in equipment, together with services from the cloud, including Artificial Intelligence (AI) and machine learning to communicate with Internet of Thing (IoT) devices can provide a viable business solution.

From people communicating, to objects communicating

很明显, 在不久的将来, the bulk of communications will be between objects rather than people. Even today, there are an estimated 23 billion connected objects, and that number is expected to grow to more than 75 billion by 2025. 从冰箱, cameras, 浴缸和婴儿车, to cars, bikes, 绘画和雕塑, virtually everything will be connected.

While objects can notify applications when an event occurs, the one thing most objects don’t have is intelligence. Being connected doesn’t mean they have the intelligence to make a decision based on the information they have collected. Connected objects need to be complemented with a platform that ensures information will be relayed to the right person at the right time

A Communications Platform as a Service (CPaaS) makes the connection between humans and objects. Whatever the solution a business may decide on, they should be able to continue to take advantage of their communications servers’ (PBXs) features, including on-net and integration of mobile devices, while benefiting from the latest technology “as a Service”.

阿尔卡特-朗讯彩虹™ offers an open CPaaS with a set of APIs that let you integrate powerful communication and collaboration services into your existing in-house applications, 业务流程, infrastructure and connected objects. Learn more about CPaaS and how Rainbow is helping businesses along their digital transformation journey.